Privacy Policy
How we collect, use, and protect your information
Introduction
Welcome to OzGoldLotto. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and store your information when you use our services, including our website and mobile applications.
OzGoldLotto ("we", "us", or "our") operates as a gaming service provider in Australia. We are committed to ensuring that your privacy is protected in accordance with applicable laws and regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Please read this privacy policy carefully to understand our practices regarding your personal data. By using our services, you acknowledge that you have read and understood this privacy policy.
Information We Collect
We collect several types of information from and about users of our services, including:
Personal Information
- Contact information (name, email address, postal address, phone number)
- Account details (username, password)
- Identification information (date of birth, proof of identity)
- Financial information (payment details, transaction history)
- Communication records between you and our support team
Technical Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, clicks)
- Location data (general location based on IP address)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes, including:
Account Management
Creating and maintaining your account, verifying your identity, and processing your transactions.
Service Delivery
Providing the services you request, managing your participation in games, and fulfilling our contractual obligations.
Security & Fraud Prevention
Protecting against unauthorized access, maintaining system security, and preventing fraudulent activities.
Communication
Communicating with you about your account, responding to inquiries, and providing customer support.
Analytics & Improvement
Understanding how our services are used, analyzing trends, and improving our platform's functionality and user experience.
Legal Compliance
Fulfilling our legal obligations, including age verification, anti-money laundering checks, and regulatory reporting.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption of sensitive information using industry-standard protocols
- Regular security assessments and penetration testing
- Access controls and authentication procedures
- Staff training on data protection and security practices
- Physical security measures at our facilities
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to help us protect your information by maintaining the confidentiality of your account credentials and notifying us of any unauthorized access or use.
Your Rights
Under Australian privacy law, you have various rights regarding your personal information. These include:
Right to Access
You can request access to the personal information we hold about you.
Right to Correction
You can request that we correct inaccurate or incomplete information.
Right to Deletion
You can request deletion of your personal information in certain circumstances.
Right to Object
You can object to processing of your information for certain purposes.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within 30 days. Please note that certain exemptions may apply, and we may need to retain some information for legal or regulatory purposes.
Policy Changes
We may update this privacy policy from time to time to reflect changes in our practices, services, or applicable laws and regulations. When we make material changes to this policy, we will notify you by:
- Posting a notice on our website
- Sending an email to the address associated with your account
- Displaying a notification when you access our services
The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:
Email: privacy@ozgoldlotto.com
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.