Terms & Conditions
Please read these terms carefully before using our services
Agreement to Terms
Welcome to OzGoldLotto. These Terms and Conditions constitute a legally binding agreement made between you and OzGoldLotto ("we," "us," or "our"), concerning your access to and use of our website, mobile application, and gaming services.
By accessing, registering an account, or using our services in any way, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.
We recommend that you print a copy of these Terms for future reference. These Terms, together with any documents they expressly incorporate by reference, constitute the entire agreement between you and us regarding our services.
Eligibility
To use our services, you must:
- Be at least 18 years of age
- Be a resident of Australia or in a jurisdiction where it is legal to participate in our gaming services
- Have legal capacity to enter into a binding contract
- Not be barred from using our services under applicable law
- Not be self-excluded from gambling activities
By using our services, you represent and warrant that you meet all eligibility requirements. We reserve the right to verify your eligibility at any time and to suspend or terminate your account if we determine that you do not meet the eligibility criteria.
User Accounts
Account Creation
To use our services, you must create an account. During registration, you must provide accurate, current, and complete information. This includes, but is not limited to, your full legal name, date of birth, residential address, email address, and phone number. You may be required to provide identification documents to verify your identity.
Account Security
You are responsible for maintaining the confidentiality of your account credentials. You agree to:
- Keep your password secure and confidential
- Not share your account with anyone else
- Immediately notify us of any unauthorized use of your account
- Ensure that you log out from your account at the end of each session
Account Restrictions
We reserve the right to suspend, terminate, or restrict your account at our sole discretion if we suspect:
- You have provided false or misleading information
- You are using the services in violation of these Terms
- You are engaged in fraudulent or unlawful activity
- Your account has been compromised
Games and Participation
Game Rules
Each game offered through our services has specific rules, odds, and prize structures. These are detailed in the specific game rules available on our website and mobile application. By participating in any game, you agree to abide by the rules specific to that game.
Draws and Results
All draws are conducted using certified random number generation technology and are overseen by regulatory authorities. Results are final once announced and cannot be disputed. We will not entertain any claims of error or malfunction unless substantiated by regulatory authorities.
Prizes and Winnings
Prize structures and odds are clearly stated in the specific game rules. Prizes will be awarded in accordance with these rules. We reserve the right to:
- Verify your identity before awarding any prize
- Delay payment pending completion of verification procedures
- Void prizes if fraud or technical errors are discovered
- Round prize amounts to the nearest cent
Payments and Withdrawals
Deposits
We accept various payment methods as indicated on our website. By making a deposit, you confirm that:
- You are authorized to use the payment method
- The funds are legally obtained
- You understand that gaming involves risk of financial loss
We reserve the right to set minimum and maximum deposit limits, which may vary based on your account status and applicable regulations.
Withdrawals
You may withdraw available funds from your account at any time, subject to our verification procedures. Withdrawals will generally be processed using the same method used for deposits where possible.
We may require additional verification before processing large withdrawals. Withdrawal requests may take up to 5 business days to process, depending on the payment method.
Processing Time
Standard processing time is 1-3 business days, with some methods taking up to 5 business days for completion.
Minimum Withdrawal
A minimum withdrawal amount of $10 applies to all withdrawal methods.
Payment Methods
We support bank transfers, credit/debit cards, e-wallets, and other payment options depending on your location.
Verification
Identity verification is required for all withdrawals to ensure security and compliance with regulations.
Responsible Gaming
We are committed to promoting responsible gaming. We provide tools to help you manage your gaming activity:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending.
Time-Out Period
Take a break from gaming for periods ranging from 24 hours to 6 weeks.
Self-Exclusion
Exclude yourself from our services for periods of 6 months, 1 year, or 5 years.
Activity Statements
Review your gaming history to track your activity and spending patterns.
If you have concerns about your gaming habits, please contact our customer support for assistance or visit Gambling Help Online for resources and support.
Intellectual Property
All content on our website and mobile application, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of OzGoldLotto or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
You are granted a limited license to access and use our services and to download or print a copy of any portion of the content to which you have properly gained access, solely for your personal, non-commercial use.
You may not:
- Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our materials
- Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text
- Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site
- Access or use for any commercial purposes any part of the website or any services or materials available through the website
Disclaimers & Limitations
Disclaimers
Our services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free.
We make no warranties or representations about the accuracy or completeness of the content on our website or the content of any websites linked to our website.
Limitation of Liability
To the fullest extent permitted by applicable law, in no event will OzGoldLotto, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our services, including any direct, indirect, special, incidental, consequential, or punitive damages.
This limitation of liability does not exclude or limit our liability where it would be unlawful to do so, such as liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation.
Governing Law & Disputes
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia, without giving effect to any principles of conflicts of law.
Dispute Resolution
If you have a complaint or dispute, please contact our customer support team first. We will try to resolve any disputes quickly and efficiently.
If a dispute cannot be resolved through our internal processes, you may refer the matter to:
- The appropriate gambling regulatory authority in your state or territory
- Alternative dispute resolution services as agreed by both parties
Jurisdiction
Any legal suit, action, or proceeding arising out of, or related to, these Terms and Conditions or our services shall be instituted exclusively in the courts of New South Wales, Australia, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.
Changes to Terms
We may revise and update these Terms and Conditions from time to time at our sole discretion. All changes are effective immediately when we post them.
Your continued use of our services following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
We will notify you of material changes to these Terms by:
- Posting a notice on our website
- Sending an email to the address associated with your account
- Displaying a notification when you access our services
Contact Us
If you have any questions, concerns, or comments about these Terms and Conditions, please contact us:
Email: legal@ozgoldlotto.com